Privacy Policy
Your privacy matters to us. This policy explains how CleanVibe Cleaning Agency collects, uses, and protects your personal information.
Information We Collect
Personal Information
We collect personal information that you provide directly to us when you:
- Fill out our contact forms or booking requests
- Subscribe to our newsletter
- Call or email us directly
- Schedule cleaning services through our website
- Participate in surveys or feedback forms
The personal information we may collect includes:
Contact Information
- • Full name
- • Email address
- • Phone number
- • Postal address
Service Details
- • Property address
- • Service preferences
- • Scheduling requirements
- • Special instructions
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage, including:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device type and operating system
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To provide cleaning services, communicate about appointments, and ensure we meet your specific needs and preferences.
Customer Support
To respond to your inquiries, provide customer service, and resolve any issues or concerns you may have.
Communication
To send service updates, appointment confirmations, and occasionally share cleaning tips or promotional offers (with your consent).
Website Improvement
To analyze website usage, improve our services, and enhance user experience on our site.
Legal Compliance
To comply with applicable laws, regulations, and legal processes.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers, provided they agree to keep this information confidential.
Legal Requirements
We may disclose information when required by law, to comply with legal processes, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, subject to this privacy policy.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Encryption
All data transmitted is encrypted using SSL technology
Access Control
Limited access to personal data on a need-to-know basis
Regular Updates
Security measures are regularly reviewed and updated
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
You can request access to the personal information we hold about you and receive a copy in a structured, machine-readable format.
Correction
You can request correction of any inaccurate or incomplete personal information we have about you.
Deletion
You can request deletion of your personal information, subject to certain legal limitations and retention requirements.
Marketing Opt-out
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us directly.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience:
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems.
- • Session management
- • Security features
- • Load balancing
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
- • Google Analytics
- • Page visit tracking
- • User behavior analysis
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality.
For more detailed information about our cookie usage, please refer to our Cookie Policy.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide adequate safeguards for your personal information.
Transfer Safeguards
- • Standard Contractual Clauses (SCCs)
- • Adequacy decisions where available
- • Binding Corporate Rules for internal transfers
- • Certification schemes and codes of conduct
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Parental Notice: If you believe your child has provided personal information to us, please contact us immediately so we can delete the information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
We encourage you to review this privacy policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions about this privacy policy or our privacy practices, please contact us:
Our Address
CleanVibe Cleaning Agency
123 High Street, Camden
London NW1 0HP
United Kingdom
Phone
+44 20 7946 0958Business Hours
Monday - Friday: 8:00 - 18:00
Saturday: 9:00 - 16:00
Sunday: 10:00 - 14:00
Data Protection Officer
For specific data protection inquiries or to exercise your rights under GDPR, you can also reach our Data Protection Officer directly at [email protected].
This privacy policy was last updated on December 15, 2024