Terms of Service

Welcome to CleanVibe Cleaning Agency. These Terms of Service ("Terms") govern your use of our website located at cleanvibe.world and any related services (collectively, the "Service") operated by CleanVibe Cleaning Agency ("us", "we", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

CleanVibe Cleaning Agency is a professional cleaning service provider based in London, United Kingdom, offering comprehensive residential and commercial cleaning solutions. Our commitment to excellence and customer satisfaction is reflected in every aspect of our service delivery.

CleanVibe Cleaning Agency provides professional cleaning services including but not limited to:

• Residential cleaning services (regular and deep cleaning)
• Commercial and office cleaning
• Post-construction cleanup
• Move-in and move-out cleaning
• Specialized cleaning services (carpet, upholstery, window cleaning)
• Eco-friendly cleaning solutions
• Emergency cleaning services

All services are performed by trained, insured, and vetted cleaning professionals using professional-grade equipment and environmentally safe cleaning products. Our service area covers Greater London and surrounding areas.

Account Creation

To access certain features of our Service, you may be required to create an account. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

User Obligations

As a user of our services, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Ensure safe access to your premises for our cleaning staff
• Remove or secure fragile, valuable, or delicate items before cleaning
• Provide clear instructions for special areas or items requiring special care
• Be present during cleaning services or designate an authorized representative
• Treat our staff with respect and professionalism
• Comply with all applicable laws and regulations

Service Booking

All cleaning services must be booked in advance through our website, phone, or email. We require a minimum 24-hour notice for regular bookings and 48-hour notice for deep cleaning or specialized services. Emergency cleaning services may be available with additional charges.

Payment Terms

Payment is due upon completion of cleaning services unless other arrangements have been made. We accept the following payment methods:

• Cash (exact change preferred)
• Bank transfers
• Credit and debit cards
• Online payments through our secure payment portal

Pricing and Rates

Our rates are competitive and transparent. Pricing may vary based on:

• Size and condition of the property
• Type and frequency of cleaning service
• Special requirements or additional services
• Time of day and day of the week
• Travel distance from our base

All quotes provided are binding for 30 days. Prices may be subject to change with proper notice to existing clients.

Cancellation by Customer

Customers may cancel or reschedule their cleaning service with at least 24 hours' notice without incurring any charges. Cancellations made with less than 24 hours' notice will be subject to a cancellation fee of 50% of the scheduled service cost.

Cancellation by CleanVibe

We reserve the right to cancel or reschedule services due to:

• Extreme weather conditions
• Staff illness or emergency
• Safety concerns at the service location
• Non-payment of previous invoices
• Customer violation of these terms

In such cases, we will provide alternative scheduling options or full refunds as applicable.

Refund Policy

If you are not satisfied with our cleaning service, please contact us within 24 hours of service completion. We will arrange for a re-cleaning at no additional charge or provide a full or partial refund based on the circumstances. Refund requests must be submitted in writing via email or our contact form.

Insurance Coverage

CleanVibe Cleaning Agency maintains comprehensive public liability insurance and professional indemnity insurance. All our cleaning staff are fully insured and bonded for your protection and peace of mind.

Damage and Loss

In the unlikely event of damage to your property caused by our negligence, we will arrange for repair or replacement at our expense, subject to the following conditions:

• Damage must be reported within 24 hours of service completion
• Photo documentation of the damage is required
• Our insurance coverage limits apply
• Pre-existing damage or normal wear and tear is not covered

Limitation of Liability

To the fullest extent permitted by law, CleanVibe Cleaning Agency's total liability for any claim arising from our services shall not exceed the amount paid for the specific service in question. We are not liable for indirect, consequential, or punitive damages.

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Information We Collect

We may collect the following types of information:

• Contact information (name, email, phone number)
• Property address and access information
• Service preferences and special instructions
• Payment and billing information
• Communication records

Data Protection Compliance

We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). You have the right to access, rectify, or erase your personal data, and to object to or restrict processing of your data.

The Service and its original content, features, and functionality are and will remain the exclusive property of CleanVibe Cleaning Agency and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

User Content

By submitting content to our website (reviews, testimonials, photos), you grant CleanVibe Cleaning Agency a non-exclusive, royalty-free, perpetual, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.

You may not use our Service:

• For any unlawful purpose or to solicit others to engage in unlawful activities
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the Service

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

These Terms shall be interpreted and governed by the laws of England and Wales. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of London, United Kingdom, and you hereby consent to personal jurisdiction and venue therein.

If you have any questions about these Terms of Service, please contact us using the following information:

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

By using CleanVibe Cleaning Agency's services, you acknowledge that you have read these Terms of Service and agree to be bound by them. If you do not agree to abide by the above, please do not use this service.